Lindsay Johnson | Strategic Operations Executive

Core Competencies

Strategic Operations Executive with over 15 years of experience driving operational excellence, business process improvement, and financial growth across diverse industries. Proven track record of utilizing cross-functional leadership to oversee complex infrastructure expansions, optimize resource allocation, and align staff development with long-term corporate objectives. Adept at blending high-level strategy with hands-on vendor management and system administration to scale business capabilities, ensure compliance, and maximize profitability.

Operational Excellence Process Improvement Financial Growth Cross-functional Leadership Infrastructure Expansion Resource Allocation Vendor Management System Administration Compliance

Professional Experience

Operations Coordinator

March 2025 – Present

Nardella & Nardella PLLC – Orlando, FL

Financial & Procedural Optimization: Audited key accounting functions (billing, accounts receivable) and led a complete overhaul of internal policies and procedures, resulting in clearer operational standards and compliance efficiency. Produced financial reports for decision making.
IT & Infrastructure Management: Maintained and managed the firm's IT infrastructure and systems, ensuring continuous operation, providing technical support, and coordinating upgrades/maintenance to safeguard critical legal and business data.
Strategic Leadership & Development: Supported strategic firm initiatives, including identifying areas for future growth and executing leadership development strategies for junior staff to build internal capacity and align with long-term business goals.
Project Management: Oversaw the expansion of the firm into a new suite including low voltage installation, resource management, and budget adherence.
HR: Managed the day-to-day operations of the human resources department by overseeing diverse functions such as onboarding, employee relations, regulatory compliance, and other administrative tasks to support both the staff and the organization’s objectives.

Project Manager

May 2024 – June 2025

Wiring Technologies – Altamonte Springs, FL

Led cross-functional teams to execute low-voltage projects, ensuring alignment with client objectives, timelines, and budgets.
Elevated from Project Management Support to Project Manager, reflecting increased strategic contributions.
Optimized resource allocation, boosting project efficiency and client satisfaction.

Paraprofessional

Jun 2019 – Jan 2020

Elerick & Elerick – Winter Park, FL

Oversaw credit management, reconciliations, payroll, and tax documentation, ensuring financial accuracy and compliance.
Improved tax and payroll processes, enhancing operational efficiency and accuracy.
Audited QuickBooks and UltraTax to streamline financial workflows.

Grade School Manager

Jun 2014 – Jun 2019

Northland, A Church Distributed – Longwood, FL

Directed grade-school programming, managing 75-100 volunteers, six staff members, and up to 1,200 students.
Launched a trauma healing camp in collaboration with the Healing Institute and American Bible Society.
Spearheaded special needs support integration, ensuring equitable access to education.

Office Manager

Nov 2011 – Jun 2014

TruPoint Communication Services – Wekiva Springs, FL

Oversaw customer accounts, scheduling, and general ledger functions, driving operational improvements.
Developed Salesforce API customizations, enhancing CRM transitions and client management.
Obtained Allworx programmer certification, improving hardware and workflow support.

Vice President

Dec 2007 – Oct 2011

Asimuth Consulting – Deltona, FL

Led business operations, financial audits, and corporate tax documentation, increasing revenue streams.
Managed a cross-functional web development team, exceeding client expectations.

Accounting & Mortgage Analyst

Jan 2002 – Dec 2007

Federal Trust Bank – Sanford, FL

Progressed from Loan Servicing to Senior Accounting and Secondary Marketing Analyst.
Managed a $2.5M loan pipeline, conducted audits, and prepared financial reports.
Ensured Sarbanes-Oxley compliance and improved financial reporting accuracy.

Education

MBA in Accounting & Finance

Summa Cum Laude

American InterContinental University
Schaumburg, IL

BS in Health Science / Public Health

University of the People
Pasadena, CA

Expected 2029

MA in Psychology

Harvard Extension School
Cambridge, MA