Core Competencies
Strategic Operations Executive with over 15 years of experience driving operational excellence, business process improvement, and financial growth across diverse industries. Proven track record of utilizing cross-functional leadership to oversee complex infrastructure expansions, optimize resource allocation, and align staff development with long-term corporate objectives. Adept at blending high-level strategy with hands-on vendor management and system administration to scale business capabilities, ensure compliance, and maximize profitability.
Professional Experience
Operations Coordinator
March 2025 – PresentNardella & Nardella PLLC – Orlando, FL
- Financial & Procedural Optimization: Audited key accounting functions (billing, accounts receivable) and led a complete overhaul of internal policies and procedures, resulting in clearer operational standards and compliance efficiency. Produced financial reports for decision making.
- IT & Infrastructure Management: Maintained and managed the firm's IT infrastructure and systems, ensuring continuous operation, providing technical support, and coordinating upgrades/maintenance to safeguard critical legal and business data.
- Strategic Leadership & Development: Supported strategic firm initiatives, including identifying areas for future growth and executing leadership development strategies for junior staff to build internal capacity and align with long-term business goals.
- Project management: Oversaw the expansion of the firm into a new suite including low voltage installation, resource management, and budget adherence.
Project Manager
May 2024 – March 2025Wiring Technologies – Altamonte Springs, FL
- Lead cross-functional teams to execute low-voltage projects, ensuring alignment with client objectives, timelines, and budgets.
- Elevated from Project Management Support to Project Manager, reflecting increased strategic contributions.
- Optimized resource allocation, boosting project efficiency and client satisfaction.
Paraprofessional
Jun 2019 – Jan 2020Elerick & Elerick – Winter Park, FL
- Managed credit management, reconciliations, payroll, and tax documentation, ensuring financial accuracy and compliance.
- Improved tax and payroll processes, enhancing operational efficiency and accuracy.
- Audited QuickBooks and UltraTax to streamline financial workflows.
Grade School Manager
Jun 2014 – Jun 2019Northland, A Church Distributed – Longwood, FL
- Directed grade-school programming, managing 75-100 volunteers, six staff members, and up to 1,200 students.
- Launched a trauma healing camp in collaboration with the Healing Institute and American Bible Society.
- Spearheaded special needs support integration, ensuring equitable access to education.
Office Manager
Nov 2011 – Jun 2014TruPoint Communication Services – Wekiva Springs, FL
- Oversaw customer accounts, scheduling, and general ledger functions, driving operational improvements.
- Developed Salesforce API customizations, enhancing CRM transitions and client management.
- Obtained Allworx programmer certification, improving hardware and workflow support.
Vice President
Dec 2007 – Oct 2011Asimuth Consulting – Deltona, FL
- Led business operations, financial audits, and corporate tax documentation, increasing revenue streams.
- Managed a cross-functional web development team, exceeding client expectations.
Accounting & Mortgage Analyst
Jan 2002 – Dec 2007Federal Trust Bank – Sanford, FL
- Progressed from Loan Servicing to Senior Accounting and Secondary Marketing Analyst.
- Managed a $2.5M loan pipeline, conducted audits, and prepared financial reports.
- Ensured Sarbanes-Oxley compliance and improved financial reporting accuracy.
Education
MBA in Accounting & Finance
Summa Cum Laude
American InterContinental University
Schaumburg, IL
BS in Health Science / Public Health
University of the People
Pasadena, CA
MA in Psychology
Harvard Extension School
Cambridge, MA